DJBC Launches New Official Website with AI and Responsive Design

Indonesia’s Directorate General of Customs and Excise (DJBC) released an updated version of its official website, .id, on 12 December 2025. The revamp features a more modern design, streamlined navigation, and mobile‑responsive layout.

Communications Director Nirwala Dwi Heryanto explained that the site now incorporates artificial intelligence (AI) to answer queries on customs regulations and import‑export procedures, and uses search engine optimization (SEO) to make information easier to find. Additional improvements include multiple language options and a cleaner user interface.

The new portal aims to simplify public access to customs and excise services, particularly for users who rely on smartphones. The previous site will remain available until the end of the year to ensure a smooth transition. DJBC stresses its ongoing commitment to better public service.