Official Complaint Channels of the Directorate General of Taxes

The Directorate General of Taxes (Ditjen Pajak) announced its official complaint channels, which are available nationwide as of 14 December 2025. The announcement was made through a government press release.

The channels include an online portal, a telephone service, and tax service offices, allowing taxpayers to submit complaints or report violations in a structured manner. Submissions are processed according to internal procedures to ensure transparency and timely resolution.

The official channels aim to provide a more efficient dispute‑resolution mechanism, which can improve tax compliance and public confidence in the tax system. Businesses and individual taxpayers are encouraged to use these avenues for any concerns regarding tax administration.